0161 814 9315
Complaints
We always aim to provide a high standard of service. If something goes wrong, or you are unhappy with the service you have received, we want to hear about it so that we can put things right.
How to make a complaint
TLD Wealth Management Ltd is an appointed representative of TPD Wealth Management Ltd, which is authorised and regulated by the Financial Conduct Authority (FCA firm reference number 606559). Complaints relating to our regulated activities are dealt with by TPD Wealth Management Ltd as our principal firm. Please address your complaint to them, in whichever way is easiest for you:
By post
TPD Wealth Management Ltd
The Three Shires
30 Great Underbank
Stockport
SK1 1NB
By phone: 0161 524 2766
By email: info@tpdwealth.co.uk
What happens next
Your complaint will be acknowledged promptly and investigated as quickly as possible, with the aim of resolving it fairly and at the earliest opportunity. You will be kept informed of progress throughout.
If your complaint has not been resolved within eight weeks, you will receive a written explanation of why, together with an indication of when you can expect a final response.
A summary of the internal complaints handling procedure is available on request.
The Financial Ombudsman Service
If you are not satisfied with our final response, or if eight weeks have passed since you first raised your complaint and you have not received a final response, you may be able to refer your complaint to the Financial Ombudsman Service. The Ombudsman is a free, independent service for settling disputes between financial businesses and their customers.
Eligibility depends on your circumstances — individuals, and many smaller businesses, charities and trusts, can use the service. You will usually need to refer your complaint to the Ombudsman within six months of the date of our final response.
Financial Ombudsman Service
Exchange Tower
London
E14 9SR
Phone: 0800 023 4567
Email: complaint.info@financial-ombudsman.org.uk
Website: financial-ombudsman.org.uk